Shipping Policy

Customer Care

Please allow up to 5 days for items to be shipped.

Deliveries are fulfilled by La Poste. Our shipping rates fluctuate depending on the weight of the order and the destination.

Once your package has been shipped from our warehouse, you will receive an email including a tracking number.

Once the tracking number has been received by the customer, it is the customer's responsibility to monitor the shipment, ensure that the delivery address provided is accurate, and make the necessary arrangements to receive or collect the package if required.

Deliveries, Refunds & Exchanges

We do not accept refunds or exchanges unless proofs of manufacturing problems are provided by the client.

Please also note that we will not offer a refund if the client has missed the delivery or if the package has been sent back to us for reasons such as an incorrect shipping address provided by the customer or failure to collect the parcel from the designated collection point. In such cases, additional shipping charges may apply if the customer wishes to have the order reshipped.

The only case we would offer a refund is if the delivery company has lost the package and/or if there is a manufacturing defect on the order.

If the order is returned to us due to the customer's failure to receive or collect the package, we can resend it once any applicable reshipping costs have been paid. We will not be able to offer a refund in these circumstances.

Any return shipping costs are the sole responsibility of the customer, unless the return is due to a manufacturing defect, an incorrect item sent, or another error on our part.